Archive for : ISI Insider

LubeSoft and ISI Central: Recent Feature Highlights

 

ISI’s desire and priority is to continually enhance our products to meet your needs in ways that are practical, provide powerful tools and reflect the changing environment in which you operate.  As the year comes to a close we want to highlight a few key features that have been added to the LubeSoft® and ISI Central products.  

Highlights of 2018 Features:

  • Adjusted Store Ticket Average
    • Adjusted Ticket Average allows you to exclude specific categories from the regular Store Ticket Average (for example, exclude tire sales to show an Adjusted Store Ticket Average of all services except tire sales).   You can view Adjusted Ticket Average on LubeSoft View Daily Statistics, the Transaction Report, and on ISI Central Mobile Stats so you can monitor your core business.
  • Club Loyalty: Points Club
    • Points Club allows customers to accumulate points and gain flexibility in redeeming rewards.  Customers accumulate points based on their invoice net sales amount and are able to choose when to redeem available awards.
  • Enhanced Security on Fleet and Club Promotions
    • For certain promotions (manager discretion, fleet, club or high value), you may not want them listed for a cashier to easily select. With the 15.14 LubeSoft release, a flag is added to coupon/discount setup to control whether a promotion appears in the F1 Help screen during tendering.
  • Online LubeSoft User Guide and Reports Guide
    • User and Report guides are now web-based guides for access anytime, anywhere.  Customers have the ability to use the search function to locate specific information within the guides.
  • Specify Oil Type by Service
    • LubeSoft® Oil Type setups allows you to configure Oil Types (Conventional, Semi-Synthetic, Synthetic, Synthetic 2-5, High Mileage and more) on your oil change job(s) to limit which oils are allowed with the service. Once configured, the software prevents incorrect oils from being sold for varying tiers of oil change services. For example, a Basic Full Service may be configured to only allow conventional oil, or a Synthetic Service configured to only allow synthetic oils.

During the holiday season, more than ever, our thoughts turn to sincere gratitude towards you, who have made our business possible.

Happy Holidays!

 

Sincerely,

Integrated Services, Inc.

Adjusted Store Ticket Average

In the latest LubeSoft® 15.14 Release notes sent out a few weeks ago, we featured the new LubeSoft enhancement “Adjusted Store Ticket Average”.  As the needs of the fast lube industry change, our mission is to enhance LubeSoft to better support your business.

As our customers have expanded the variety of services offered, many have asked for a way to effectively measure core business trends, such as oil changes and fluid maintenance services, without new services in the mix. The new Adjusted Store Ticket Average allows you to exclude specific categories from your regular Store Ticket Average. As an example, exclude the tire sales, installation and rotation categories and tire promotion category to have an Adjusted Store Ticket Average of all services except tire related items.

Adjusted Store Ticket Average appears on LubeSoft View Daily Statistics, the Transaction Report, and on ISI Central Mobile Stats so you can monitor your core business.

Interested in learning more about how to maximize this feature? Contact your ISI sales person at 800.922.3099.

Club Loyalty Program: New Features

Customer loyalty is key to building and strengthening your business.  Our Club Loyalty Program provides the tools for you to reward customers for their loyalty, which in turn supports repeat and new business to your shop through word-of-mouth marketing and customer referrals.

In the LubeSoft® release scheduled for early November, we have added a new Points Club feature to the Club Loyalty Program.  The Points Club allows customers to accumulate points and gain flexibility in redeeming rewards. Read more…

ISI Marketing Integrations: Build and Strengthen Your Business (Part 2)

Last month, we discussed the importance of an online presence for your business and how the management of your social media profile and on-line reputation helps to engage and retain your customers. Good marketing requires a multi-faceted approach. When all parts of the marketing wheel are working in sync, you have greater impact on customer behavior and enhancing customer experience. Read more…

ISI Marketing Integrations: Build and Strengthen Your Business (Part 1)

Effective marketing is one of the cornerstones of success for your fast lube business.  Consistent and varied advertising avenues will prove beneficial in retaining and gaining new customers for the long run of your business. This is why LubeSoft ® offers marketing integrations to assist and streamline your marketing efforts.  Read more…