The Latest

Technology Trends – Part 4: How Artificial Intelligence Might Impact Our Industry.

Artificial Intelligence (AI). Deep Learning. Neural Networks. All are various terms referencing this subject that is growing in importance and impact. Essentially, it is a way to gather and use the multitude of information sources available. Combine the information from those sources to drive behavior, inform businesses and consumers of choices, and mobilize them toward immediate decision making based upon the intelligent combination of information.

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Industry Impact on Technology Trends (Part 2)

Last month we discussed emerging trends in technology and what it means to analyze the impact of these changes on your business.  Steve Barram, CEO of Integrated Services Inc. has written a series of articles, with the fourth one having just been published in NOLN.  In the August edition of NOLN, Steve addresses the impact of artificial intelligence within the quick lube industry. Read More

Industry Impact on Technology Trends (Part 1)

As our industry adapts and anticipates changes in technology trends in the coming years, it is vital to evaluate these changes within the context of what this means for your business.  Steve Barram, CEO of Integrated Services Inc. (ISI) presented on this topic at the 2019 iFlex tradeshow and has written a series of articles, three of which have been published in National Oil and Lube News (NOLN).  As you consider emerging market trends, we hope these thoughts are useful as you look toward the future of this industry. Read More

Technology Trends – Part 3: Tesla “The Shot Across the Bow”

In the first column, we discussed the topic of Electric/hybrid cars within the context of the potential impact on our quick service marketplace.  In the second column, we talked about Telematics and “Shared Fleets” as emerging realities and trends.  This month we will examine how Tesla poses a potential disruption to the traditional dealership model and what impacts that could have on our market segment.

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Electronic Service Manual Redesign: Part 3

“Coming Soon” and “Major Changes” are phrases you have seen in recent ISI Insider issues. In these times we are all living with change. Change can be difficult and overwhelming, but the new ESM release is a change we are excited about. The redesign is now in beta release with general release scheduled for the beginning of July. Read More