The Latest

Electronic Service Manual Redesign: Part 3

“Coming Soon” and “Major Changes” are phrases you have seen in recent ISI Insider issues. In these times we are all living with change. Change can be difficult and overwhelming, but the new ESM release is a change we are excited about. The redesign is now in beta release with general release scheduled for the beginning of July. Read More

Technology Trends – Part 2: Telemetrics and Shared Fleets

In the first column, we discussed the topic of Electric/hybrid cars within the context of the potential impact on our quick service marketplace. This month, we are going to talk about telemetrics as well as the concept of the “Shared Fleet.”

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Technology Trends – Part 1: Electric/Hybrid

Our industry, like all others faces constant evolution of the myriad technologies needed by us to thrive. The hope and objective of this series is to provide meaningful context in which to critically evaluate what these trends may mean for your business – both today and for the future. Hopefully, telling the “technology neighborhood” story rather than simply providing data will be useful.

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Safely Servicing Customers in the Car

In the current environment of COVID-19, keeping store employees and customers safe is paramount. Historically, some stores have had customers go into a waiting room during service. However, as a result of the current situation, many of those operators are evaluating what it may look like to keep the customer in the vehicle.

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Touchless Payment Systems

Using contactless credit card processing to lower the risk of exposure for your customer and employee is a practical step that can be taken to make the process of collecting payment safer and more secure.

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