Expectations are an important part of customer satisfaction. By providing opportunities for customers to be aware of service times and status, you can set accurate expectations and improve customer experience. Bay Timer offers an up-to-date status of your customer’s visit with color-coded bay times. Read More
The Latest
ISI Documentation: Part 2
Last month, we explored LubeSoft® documentation available to you with easy access and extensive resources. In addition, ISI provides comprehensive documentation for ISI Central™. We believe thorough resources are of critical importance in supporting and maximizing the use of ISI software. With sixteen articles and eight training videos, ISI Central documentation covers National Vehicle Sharing, ISI Central Reporting dictionary, ISI Central Setups Overview, and Setups training videos. Read More
ISI Documentation: Part 1
Did you know you have access to extensive documentation for LubeSoft® and ISI Central at the click of a button? ISI offers a central resource for quick and easy access to procedures, training, and setup instructions. Articles cover extensive topics including: getting started, equipment guides, procedures, inventory, invoicing, reports, integrations, and much more.
In addition, we provide comprehensive training videos to walk you through processes step-by-step. We encourage you to explore the videos below to learn more. Read More
ESM: Review of Selected New Functionality
In July of 2020, we introduced the powerful and intuitive re-design of the Electronic Service Manual® (ESM). ESM provides you important Motor Chek-Chart vehicle information directly from the work-order screen. The updates offer browser-based navigation with increased ease and accessibility of added functionality. Operators are saying the new ESM has expedited their workflow and is the best update yet! Read More
Technology Trends – Part 6: What Does It All Mean?
In previous columns this year we touched on topics involving Electric/Hybrid cars, telematics that create the “connected” car, the emerging concept of the “shared fleet”, the potential disruption of the Tesla “non-dealership” model, the growing role of artificial intelligence and its potential impact on our industry and why privacy matters.
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