In August’s ISI Insider article, we talked about Integrated Service Estimator (ISE) and how it is a helpful tool to provide additional services beyond your current offering. This month, we would like to give you an example of how you can expand your current service options by using existing LubeSoft functionality already available in your system.
Consumers want to trust their quick lube operator to provide the most accurate recommendations for their vehicle. As they grow in their comfort with your service and recommendations, consumers are more likely to be open to service suggestions. There is an old adage that says, “The first one to get the tires off gets the rest of the wheel business.”
If you are looking to perform tire rotations, the Electronic Service Manual (ESM) provides manufacturer tire pressure and lug nut torque specifications. With the information easily available to answer questions about original manufacturer specifications, you can provide customers with precise and accurate details about the needs of their vehicle. Helping your customers maintain proper tire pressure and rotate the tires as scheduled helps increase the life of the tire and improve fuel mileage, thus saving your customers money.
Have questions? We’d love to answer them! Please contact: isi@ints.com
