In any retail business, it’s important that close attention is paid to monitoring labor costs – and the quick lube industry is no different. However, manually analyzing employee timesheets and large amounts of data can be time consuming and inaccurate. With two specific webCentral reports, you can save time and energy while increasing accuracy when managing your labor costs.

webCentral offers a few different ways to help you manage and evaluate employee labor costs in order to maximize the efficiency of staffing your store. Traffic Reports and Employee Timesheet Report are two reports that can specifically help manage labor expenditures. Let’s take a look at how you can leverage these two reports.

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Customers need to feel comfortable knowing they will get the same quality of service each and every time they drive into your store. That’s why we suggest using the 3 “E”s to help promote consistency within Standard Operating Procedures. This means everything is done to every car each and every time.

With all the various processes and procedures in your store, the following is an example of how a consistent procedure, such as courtesy services, can benefit your operation. Consistency in performing courtesy services is two-fold. Standard procedure is to ensure that all courtesy services are completed in a timely and efficient manner.

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Generally, discussions about marketing are centered around how you reach customers with branding and messaging outside of the store. Correctly so, this is an essential piece of your marketing strategy. However, it’s equally important to consider each time you interact with customers inside your store as a marketing opportunity. From the moment they enter your store, to the time they leave, you have the ability to impact their perception of your business and offer them the best possible experience.

Here are a few ways that LubeSoft can help boost your in-store marketing efforts.

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When setting yourself apart from the competition, it’s critical to make the most of every touch point with your customer.  Customers are looking for a personalized relationship that makes them feel valued and important to your business.

ISI has data interfaces with a variety of 3rd party companies that also take pride in quality products and excellent customer care.  Today, we want to feature one of the marketing companies as an example of how you can enhance your business through specific and measurable marketing efforts.

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