Archive for : ISI Insider

Congratulations to our 2013 Award Recipients!

Every year, ISI recognizes three employees for their excellence, teamwork, and customer service with three awards that are named Employee of the Year, CEO Choice, and Support Person of the Year.  With this issue of Insider, we are pleased to announce the 2013 recipients and hope you will join us in congratulating them as you have opportunity.

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Eliminate Obsolete Inventory

Do you have obsolete inventory taking up space in your store?  If so, you inadvertently may have inventory working on the “First In, Never Out” method.  With the end of the year quickly approaching, now is a great time to evaluate your stock.

Here are a few scenarios with instructions on how to easily clean up your inventory.

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Is an iPad on Your Christmas List?

If you have been thinking about adding Mobile Greeter and signature capture to your software offerings, now is a great time to find a deal on an iPad® generation 2 or newer. With the recent introduction of the iPad Air from Apple®, prices of previous generation iPads have dropped.

Mobile Greeter 11.10 is LubeSoft’s latest innovation that gives you the ability to meet and greet customers anywhere on the lot with your iPad. Mobile Greeter is the fast and friendly way to immediately greet your customers when they arrive.

Features and Benefits

» Edit or Add Customer Information such as Name, Address, Phone, and Email Address

» Easily Select Services for Today’s Visit

» View Initial ESM Information such as Oil Viscosity and Grade, ESM Parts, Tire Pressure and Technical Service Bulletins

» View, add or edit Customer Custom Service Interval

» Print Window Sticker and/or Graphical Service Review

We would love to answer any questions you have about the LubeSoft Mobile Greeter or any other LubeSoft features.  Please contact: isi@ints.com

Delivering Maximum Value

October marks another anniversary of the Insider. When it began, the ISI Insider was created to give our customers relevant “sound-bytes” of information to help maximize your use of LubeSoft to benefit your business. In an effort to provide a wide variety of information, articles have ranged from disaster preparedness to marketing tips. Often we try to link a topic to our ISI web page to provide more in depth information for you on the topic.

We recognize the magnitude of e-mails that plague your inbox on a daily basis, which is why we want the Insider to be of maximum value to you. Your time is precious and we respect that.

So, instead of another topic in this edition we want to ask you, our customer, a couple of questions. What topics would have the most relevance and value to you? What would you like to see featured in the ISI Insider?

Our software is driven mainly by the valuable input we receive from you our customers. We believe the Insider could also benefit from that same thought and input from you.

Please take a moment to send us your thoughts.  We thank you in advance!

Send your ideas to marketing@ints.com.

Expanding Your Service Offerings

In August’s ISI Insider article, we talked about Integrated Service Estimator (ISE) and how it is a helpful tool to provide additional services beyond your current offering. This month, we would like to give you an example of how you can expand your current service options by using existing LubeSoft functionality already available in your system.

Consumers want to trust their quick lube operator to provide the most accurate recommendations for their vehicle. As they grow in their comfort with your service and recommendations, consumers are more likely to be open to service suggestions. There is an old adage that says, “The first one to get the tires off gets the rest of the wheel business.”

If you are looking to perform tire rotations, the Electronic Service Manual (ESM) provides manufacturer tire pressure and lug nut torque specifications. With the information easily available to answer questions about original manufacturer specifications, you can provide customers with precise and accurate details about the needs of their vehicle. Helping your customers maintain proper tire pressure and rotate the tires as scheduled helps increase the life of the tire and improve fuel mileage, thus saving your customers money.

Have questions? We’d love to answer them! Please contact: isi@ints.com