This time of year is always a time for reflection and thanks.  As I look back on our twenty-six years in business, it is filled with a very real and sincere gratitude for all you have meant to us as we strive to grow and serve the needs of our industry.

I’ve always said we are not perfect, but we are committed.  I hope we have demonstrated this to you over the many years of you being a part of the ISI family. Your contributions have allowed us to continually endeavor to make our business relevant to your needs.  For that I want to personally thank you.

As this year comes to a close, I want to express our heartfelt wishes for a blessed season and meaningful times with your loved ones.

Sincerely,

Steve Barram

CEO

Integrated Services, Inc.

ISI has added new features in LubeSoft Inventory Setup and LubeSoft Invoicing making it easier for you to setup, track and sell tires.

In the LubeSoft 11.14 release we added a new “Sub-type” designation in Inventory Setup for parts that are Tires. The Sub-type T provides the option to store tire specific information including: Tire Brand, Tire Size, Mileage Warranty, Speed Rating and more. Example:  Michelin, 245/75-16, 60,000, S, etc.

Additional features related to searching for and selling tires have been added.  Here are a few examples:

• New special help screens to search for tire inventory items during invoicing. Search by one or more key pieces of tire information such as Tire Brand, Size, Speed Rating and more. Instantly see which tires you have in stock based on your search options.
• Added the collection of tire DOT (Department of Transportation) numbers that also print on our Plain Paper Invoice forms.
• Created an integration with CIMS (Computerized Information Management Systems) to electronically transmit DOT numbers in order to maintain compliance with NHTSA (National Highway and Traffic Safety Administration). Please contact ISI Sales for further information on how to enroll your store.

For more detailed information about these new Inventory Setup and Tire Search features, refer to your LubeSoft 11.14 User Guide at your store or on webCentral.

General Questions?  Please contact isi@ints.com

Employees are the face of your company. You invest time and money into developing individuals that
will represent your brand with excellence and treat customers with the highest respect. While the hope
is that you have employees that follow guidelines and policies, it is important to take preventative
measures to remove temptation for cutting corners.

Unfortunately, timesheet altering and “theft” is more common than most of us realize. To reduce the
opportunities for employees to do so, we’ve compiled a few ideas to help:

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The 11.13 LubeSoft^® release is here and we want to highlight two key features for you.

With the changes in recent years to expanded services offered in stores and expanded requirements for documenting product information on the invoice, such as the Oil Weights and Measures requirements, ISI has enhanced the inventory setup to meet these needs. These changes include the following:

► Expanded Part Number and Description fields throughout LubeSoft

Part number field has expanded to allow up to 15 digit part numbers in Set Up Inventory Items. The Description field has expanded to allow an extended description for your inventory items of up to 185 characters. The expanded description will print on the Plain Paper Invoice formats.

► Added Oil Type Designator to Inventory Setups

In Set Up Inventory Items, for motor oil Type ‘L’ items, you can now select from a list the oil type designation for each motor oil you carry. The oil type designations available are: conventional oil, semi-synthetic oil, synthetic oil, high mileage oil, re-refined oil, bio-synthetic oil, heavy duty conventional oil, heavy duty semi-synthetic oil, heavy duty synthetic oil and other.

 You can reference the 11.13 Update Docs you received or contact ISI Support at 800.252.3099 if you have additional questions regarding these new enhancements.

General Questions? Contact us at: isi@ints.com

At ISI we believe we have some of the best people and are proud to work side by side with them every day.  Continuing on from our employee features last month, there is another position and individual we want to highlight.

Kevin Case is our Training and Installation Supervisor.  The role of the Training and Installation Supervisor is key to ensuring the smooth transition from sale to installation with a customer.  Many years ago ISI created this role because it was, in our view, the best way to devote attention and provide focused customer service to our new and returning customers during the preparation and installation of our software.

Kevin brings a vast amount of knowledge and experience to this role.  Prior to his time at ISI, he worked for a well-known local quick lube company as both a multi-store area supervisor and then with their corporate entity in their training and operations team.  In his time at ISI, Kevin has exhibited a high level of commitment to detail and takes personal interest in ensuring processes run smoothly.

These are just a few of the areas that Kevin oversees:

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