Archive for : ISI Insider

Expanding Your Service Offerings

In August’s ISI Insider article, we talked about Integrated Service Estimator (ISE) and how it is a helpful tool to provide additional services beyond your current offering. This month, we would like to give you an example of how you can expand your current service options by using existing LubeSoft functionality already available in your system.

Consumers want to trust their quick lube operator to provide the most accurate recommendations for their vehicle. As they grow in their comfort with your service and recommendations, consumers are more likely to be open to service suggestions. There is an old adage that says, “The first one to get the tires off gets the rest of the wheel business.”

If you are looking to perform tire rotations, the Electronic Service Manual (ESM) provides manufacturer tire pressure and lug nut torque specifications. With the information easily available to answer questions about original manufacturer specifications, you can provide customers with precise and accurate details about the needs of their vehicle. Helping your customers maintain proper tire pressure and rotate the tires as scheduled helps increase the life of the tire and improve fuel mileage, thus saving your customers money.

Have questions? We’d love to answer them! Please contact: isi@ints.com

Staying Relevant in a Changing Marketplace: Integrated Service Estimator (ISE)

You are already using LubeSoft® but are you maximizing its potential in your business?  Many fast lube operators have expanded their service offerings to remain competitive and boost profitability.  With the Integrated Service Estimator (ISE) from Epicor® you can estimate, order and process your expanded service offering conveniently and with full integration to LubeSoft.

ISE eliminates the time-intensive process of looking up parts and labor in paper catalogs and calling several parts stores to check stock and pricing.  With electronic parts ordering and built in Mitchell 1® labor guide, you can quickly build estimates and electronically order parts directly from local suppliers.  The integration with LubeSoft means your process flow is fast and familiar, and all your core business data is consolidated.

ISE Features and Benefits:

  • Eliminate the need for paper catalogs and phone calls
  • Check product availability and pricing from local parts stores and
    local inventory
  • Access Epicor’s database of 4.7 million parts from 3,000 manufacturers
    with instant viewing of product images, specifications, warranty information,
    technical service bulletins (TSBs), and more
  • Estimate labor with integrated Mitchell 1® labor guide
  • Ability to add custom parts or labor to an estimate

Time is valuable.  How are you choosing to spend yours?

Visit here for expanded information on ISE.

Have questions? We’d love to answer them! Please contact: isi@ints.com

Notice: New NCWM Oil Labeling Standards

As of July 1, the National Conference on Weights and Measures (NCWM) implemented new standards regulating vehicle engine oil labeling on customer receipts.  Responsibility is placed on the shop to comply with the standards.

As a service to you, ISI is providing this general information on the standards and links where to find more information.

 The new NCWM standards require the following information about engine oil to be included:

  • Viscosity Classification (preceded by the letters SAE)
  • Name, brand, trademark, or trade name of motor oil
  • Engine Service Category
  • Obsolete Service Category warning

Read More

Build Consistency

Customers need to know they can expect the same quality of service every time they come to your shop.  Consistency breeds confidence: confidence in your service; in your team; and in your process.  This is why we all need Standard Operating Procedures in place.

We have established the 3 “E’s” in our Standard Operating Procedures.  This means everything is done to every car, every time.  This builds consistency and in return, the customers know they will get the exact same service every single time.

Here are some examples of Standard Operating Procedures.  By setting the standard of completing courtesy services in the same order, you can accomplish two things.  First, you are able to ensure the courtesy services are completed timely and efficiently.  Second, technicians are able to gauge the progress of other courtesy techs, which allows them to jump in and assist without needing to ask, “What needs to be done?”

Service reviews must be presented to every customer, every time.  In a recent study we conducted, we found that service reviews were only being completed 18 percent of the time.  What’s interesting is that 73 percent of those completed reviews resulted in add-on goods and services.  Numbers don’t lie – the more service reviews you complete, the more add-on goods and services you will sell.  Need we say more?

Build a better bottom line by creating consistency in your business.

Questions? Please contact us: isi@ints.com

Say Hello In Style

When you greet your customers, are you meeting them at their car? Are you greeting them with the latest technology? Mobile Greeter allows you to greet, consult, and advise customers from the palm of your hand.

As soon as your customer drives onto the lot, Mobile Greeter on your iPad works with either Carfax QuickVIN or bluetooth scanning to instantly acquire vehicle VIN with year, make, and model. Greet your customer by name, review service history, and add services to the work order from anywhere on your property. Welcome your customers from the comfort of their own car.

Let the way you say hello to your customers set the tone for the rest of their experience at your shop.

Questions? Please contact us: isi@ints.com