best practices for your shop - courtesy services procedure

Customers need to feel comfortable knowing they will get the same quality of service each and every time they drive into your store. That’s why we suggest using the 3 “E”s to help promote consistency within Standard Operating Procedures. This means everything is done to every car each and every time.

With all the various processes and procedures in your store, the following is an example of how a consistent procedure, such as courtesy services, can benefit your operation. Consistency in performing courtesy services is two-fold. Standard procedure is to ensure that all courtesy services are completed in a timely and efficient manner.

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